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Can't download software

Forum > Support > Can't download software
efdurner 2/25/2010 3:25:48 AM
I keep getting the error message 'dxwebsetup.exe has changed since it was initially published'. everytime I run the songfactory setup.

Help!
james 2/25/2010 10:08:15 PM
Hi efdurner - sorry that you're having problems with the installer. I haven't seen that error message before, but it sounds like there's an issue with the installer's directX package.

I'll have a go at reproducing the error here on our systems and see if we can find a fix for you.
james 2/25/2010 10:20:59 PM
... also would you be able to let us know what version of windows you're using?
james 2/26/2010 7:58:01 AM
Hi efdurner - we've released a quick fix to the installer that may resolve your problem. If you'd like to download it again and give it a go, it should work this time.

We're going to be working over the next few days to resolve this issue fully, and I'll post back to this topic once we've fully investigated the problem.

Sorry for any inconvenience caused.

james 2/27/2010 3:57:55 PM
The problem with the installer is now fixed and the new installer is available from:

http://www.notoriousnotes.com/trial.aspx

The issue was with Microsoft's DirectX library which is included with the SongFactory installer. This is now resolved.

Hope that helps, efdurner - thanks for letting us know about the problem,

The SongFactory Support Team